Thank you for visiting Anomalytech.co.za (the “Site”).
As part of our daily business operations, we collect personal information from our clients and prospective clients in order to provide them with our products and Services and ensure that we can meet their needs when providing these products and Services, as well as when providing them with any respective information.
Please read the following carefully to understand what data We collect, how that data is used and the ways it can be shared by Us.
WHAT INFORMATION DO WE COLLECT?
In order to use Our Site, create an account with us on our Platform (Anomalytech.co.za). You must first complete and submit a “create account” form to us by completing the required information. By completing this form, You are requested to disclose personal information in order to enable the Company to assess your application and comply with the relevant laws (including their regulations) and KYC procedures.
The Personal Information most often collected and maintained in a customer file includes:
- Full name, residential address, and contact details (e.g. email address, telephone number, etc.);
- Date of birth, place of birth, gender, citizenship;
- Information on whether you hold a prominent public function (PEP);
- Verification information, which includes information necessary to verify your identity such as a passport, driver’s licence or Government-issued identity card;
- Other Personal Information or commercial and/or identification information that we may ask You to provide that may be necessary to comply with Our legal obligations.
We also collect some information about You which may be considered to be Personal Information when combined with other information, such as:
- Internet protocol (IP) address used to connect Your computer or another device to the Internet;
- browser type and version;
- time zone setting;
- location information when using our Services;
- browser plug-in types and versions;
- operating system and/or platform;
- dates and time you use the Site length of visits to certain pages;
- page interaction information (such as scrolling, clicks, and mouse-overs);
- methods used to browse away from the page; and,
- any phone number used to call the contact phone number provided on our Site.
We do not collect any special categories of Personal Information about You (this includes details about Your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).
All the information about is collected when you are:
- registering for a Anomalytech.co.za Account;
- using our Platform or Site;
- using the Support Centre on the Site or any third party service provider platform; or
- corresponding with us by phone, e-mail, or otherwise.
PURPOSES FOR WHICH WE COLLECT YOUR PERSONAL INFORMATION.
We will process Your personal information on the following bases and for the following purposes:
PERFORMANCE OF A CONTRACT
We process personal data in order to provide our Services, as well as information regarding Our products and services based on the contractual relationship with our clients (i.e. so as to perform our contractual obligations);
COMPLIANCE WITH A LEGAL OBLIGATION
The processing of personal data takes place to enable the completion of our customer onboarding process. In view of the above, we must verify Your identity in order to accept You as Our client and We will use Your personal data in order to effectively manage your account with us. This may include third parties carrying out identity checks on Our behalf. The use of Your personal information is necessary for Us to know who You are, as we have a legal obligation to comply with “Know Your Customer” and customer due diligence regulatory obligations.
Also, there are a number of legal obligations imposed by relevant laws to which We are subject, as well as specific statutory requirements e.g. anti-money laundering laws. There are also various supervisory authorities whose laws and regulations apply to Us. Such obligations and requirements are imposed on Us to collect and process personal. These obligations apply at various times, including client on-boarding, payments, and systemic checks for risk management, if needed.
FOR THE PURPOSE OF SAFEGUARDING LEGITIMATE INTERESTS
We process personal data so as to safeguard the legitimate interests pursued by Us or by a third party. A legitimate interest is when We have a business or commercial reason to use Your information. Examples of such processing activities include the following:
- Initiating legal claims and preparing Our defense in litigation procedures;
- Means and processes We undertake to provide for the Company’s IT and system security, preventing potential crime, asset security, and access controls;
- Measures for managing the business and for further developing products and services;
- Sharing Your data within third-party companies for the purpose of updating and/or verifying Your personal data in accordance with the relevant anti-money laundering and compliance frameworks; and
- Risk management.
To provide You with products and services, or information about our products and services, and to review your ongoing needs.
Once you successfully create an account with us We must use Your personal information to perform our Services and comply with Our obligations to You. It is also in Our legitimate interests to try to ensure that We are providing the best Services so We may periodically review Your needs based on our assessment of Your personal information to ensure that you are getting the benefit of the best possible products and services from Us.
To help Us improve Our products and services, including support services, and develop and market new products and services.
We may, from time to time, use personal information provided by You through Your use of the Services and/or through client surveys to help Us improve Our Services. It is in Our legitimate interests to use Your personal information in this way to try to ensure the highest standards when providing You with Our Services.
TO INVESTIGATE OR SETTLE INQUIRIES OR DISPUTES
We may need to use personal information collected from You to investigate issues or to settle disputes with You because it is our legitimate interest to ensure that issues and disputes get investigated and resolved in a timely and efficient manner.
To comply with applicable laws, court orders, other judicial or administrative processes or the requirements of any applicable regulatory authorities. We may need to use your personal information to comply with any applicable laws and regulations, subpoenas, court orders or other judicial processes, or requirements of any applicable regulatory authority. We do this not only to comply with Our legal obligations but because it may also be in Our legitimate interest to do so.
TO SEND YOU SURVEYS
From time to time, We may send You surveys as part of our client feedback process and product of the Platform. It is in Our legitimate interest to ask for such feedback to try to ensure that We provide our products and services at the highest standard. However, We may from time to time also ask You to participate in other surveys as per the voting system of the Platform, and if You agree to participate in such surveys we rely on Your consent to use the personal information We collect as part of such surveys. All responses to any survey We send out whether for client feedback or otherwise will be aggregated and depersonalized before the results are published and shared.
Our website pages and emails may contain web beacons or pixel tags or any other similar types of data analysis tools that allow us to track receipt of correspondence and count the number of users that have visited Our webpage and how they act on it. We may aggregate your personal information with the personal information of our other clients on an anonymous basis (that is, with your personal identifiers removed), so that more rigorous statistical analysis of general patterns may lead us to provide better products and services.
We may use Your personal information to send you marketing communications by email or other agreed forms (including social media campaigns), to ensure You are always kept up to date with our latest Services. If We send you marketing communications, We will do so based on your consent and registered marketing preferences.
INTERNAL BUSINESS PURPOSES AND RECORD-KEEPING
We may need to process Your personal information for internal business and research purposes as well as for record-keeping purposes. Such processing is in Our own legitimate interests and is required in order to comply with Our legal obligations. This may include any communications that We have with You in relation to the products and services We provide to You and our relationship with You. We will also keep records to ensure that You comply with your contractual obligations pursuant to the Terms and Conditions governing our relationship with You.
Often the law requires Us to advise You of certain changes to products or services or laws. We may need to inform You of changes to the terms of the features of Our products or services. We need to process Your personal information to send you these legal notifications. You will continue to receive this information from Us even if you choose not to receive direct marketing information from Us.
It is important that the Personal Information We hold about you is accurate and current. Please keep us informed if your Personal Information changes during Your relationship with Us.
SECURITY AND CONFIDENTIALITY
The Company respects the privacy of any users who access its website, and it is therefore committed to taking all reasonable steps to safeguard any existing or prospective clients, applicants, and website visitors. We are committed on protecting your privacy.
The Company keeps any personal data of its clients and its potential clients in accordance with the applicable privacy and data protection laws and regulations. We have the necessary and appropriate technical and organizational measures and procedures in place to ensure that your information remains secure at all times.
Our operations are supported by a network of computers, servers, and other infrastructure and information technology, including, but not limited to, third-party service providers.
Personal Information and other data may therefore be exported outside of the jurisdiction in which You reside. Your Personal Information may be processed and stored in a foreign country or countries. Under those circumstances, the governments, courts, law enforcement, or regulatory agencies of that country or those countries may be able to obtain access to your Personal Information through foreign laws. You need to be aware that the privacy standards of those countries may be lower than those of the jurisdiction in which you reside.
Unfortunately, the transmission of information via the Internet is not completely secure. While we do our utmost to protect your Personal Information, we cannot guarantee the security of your data transmitted to us over email or through the Site; any transmission is at your own risk. Once we have received your data, we will use strict procedures and security features to try to prevent unauthorized access.
The Company will not disclose any of its client’s confidential information to a third party, except in the following situations, in which You agree that We have the right to share your Personal Information:
- to the extent that it is required to do so pursuant to any applicable laws, rules, or regulations;
- any members of the Company, which means that any of our affiliates and subsidiaries may receive such information;
- any of our service providers and business partners, for business purposes, such as specialist advisors who have been contracted to provide us with administrative, financial, legal, tax, compliance, insurance, IT, debt-recovery, analytics, research, or other services;
- Selected third parties, including analytics and search engine providers that assist us in the improvement and optimization of the Services;
- if there is a duty to disclose;
- if our legitimate business interests require disclosure;
- inline with our Terms and Conditions;
All users may access and verify their Personal Information held by us by submitting a written request to info@Anomalytech.co.za and demand if needed to rectify any inaccurate Personal Information that We may hold; have Your Personal Information erased in certain circumstances, (i.e. when the Personal Information is no longer necessary for and to fulfill Our processing purposes); restrict the processing of Your Personal Information where, for example, the information is inaccurate or it is no longer necessary for Us to process such information or where You have exercised your right to object to our processing; and have your data ported to a new service provider if You no longer wish to use the Services. You may exercise these rights by contacting us.
We may need to request specific information from You to help us confirm your identity and ensure your right to access your Personal Information (or to exercise any of your other rights). This is a security measure to ensure that Personal Information is not disclosed to any person who has no right to receive it. We may also contact You to ask you for further information in relation to your request to speed up our response.
IF YOU HAVE A COMPLAINT